Find answers to common questions about Journey Beyond Gaming, our products, shipping, returns, and ordering policies.
Why don’t you have more products available?
Journey Beyond Gaming is currently an independent online store without direct distributor access, so our product selection may be smaller than that of larger retailers or established local game stores.
We carefully choose what we purchase and only stock products when we can offer them at a fair and competitive price. As we grow, we plan to expand our inventory and carry a wider variety of trading card games and products.
Do you have a physical store?
Not at this time. Journey Beyond Gaming is currently an online-only store.
Our long-term goal is to continue growing and eventually open a physical location where customers can shop, play, trade, and connect with other collectors.
Are all of your products sold at MSRP?
No. Because we do not currently receive products through direct distributor allocations, our acquisition costs can be higher than those of established local game stores.
We still make every effort to keep our prices as low and competitive as possible. Many of our sealed products are priced at or near our cost.
Are your products authentic?
Yes. All products sold by Journey Beyond Gaming are authentic and are purchased from reputable retailers, suppliers, collectors, and other trusted sources.
We do not sell counterfeit, reproduced, or intentionally resealed trading card products.
Are your sealed products factory sealed?
Products listed as new and sealed are sold in their original manufacturer packaging unless the product description clearly states otherwise.
Minor cosmetic imperfections may occur during manufacturing, storage, or shipping. These imperfections do not necessarily mean that the product has been opened or tampered with.
Do you accept returns on sealed trading card products?
Sealed trading card products are final sale and are not eligible for return or exchange.
If your order arrives damaged, incorrect, or missing an item, please contact us promptly.
For complete details, please review our Returns and Refund Policy.
Are specific cards or pulls guaranteed?
No. Trading card products contain randomly inserted cards unless the product description specifically states otherwise.
Journey Beyond Gaming cannot guarantee specific cards, rarities, alternate-art cards, autographs, serialized cards, promotional cards, or other chase cards.
Why are many products limited to two units per order?
We limit many products to two units per order for two main reasons. First, it helps reduce the risk associated with unusually large orders, fraudulent transactions, and payment chargebacks. Second, it gives more customers a fair opportunity to purchase popular or limited products.
Orders that exceed a stated purchase limit may be reduced or canceled. Any applicable limit will be displayed on the product page.
Why might a first-time order over $500 be canceled?
To help protect our customers and Journey Beyond Gaming from potential fraud, first-time customer orders over $500 may be subject to additional review.
In some cases, we may request additional verification or cancel the order if we are unable to verify the transaction.
If an order is canceled, any payment collected for that order will be refunded to the original payment method.
When will my order ship?
Orders are typically processed within 1 business day, excluding weekends and holidays.
Processing times may be longer during major product releases, holidays, severe weather, or unusually high order volume.
For complete shipping details, please review our Shipping Policy.
Will I receive tracking information?
Yes. When tracking is available, it will be sent to the email address used at checkout after your shipping label has been created.
Tracking information may take up to 48 hours to update after the carrier receives the package.
For additional details, please review our Shipping Policy.
Can I cancel or change an order?
Please contact us as soon as possible if you need to request a cancellation or change.
Cancellation or modification requests are not guaranteed, especially once an order has begun processing.
For complete details, please review our Returns and Refund Policy.
What should I do if my package arrives damaged?
Please contact us promptly if your order arrives damaged.
Include your order number and clear photos of the shipping package and damaged product. Please keep the product and all packaging materials until the issue has been reviewed.
For complete details, please review our Returns and Refund Policy.
Do you offer preorders?
Preorders may be offered for select products. Release dates and estimated arrival dates are subject to manufacturer, supplier, and carrier delays.
Products ordered together with a preorder may be held until all items are available unless otherwise stated on the product page.
How can I contact Journey Beyond Gaming?
Please use our Contact page or email us at support@journeybeyondgaming.com.
If you're contacting us about an existing order, please include your order number so we can assist you more quickly.