Refund policy

 

Due to the collectible nature of trading card products, all sales of trading cards, sealed trading card products, booster packs, booster boxes, and other randomized collectible products are final and are not eligible for return or exchange.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing an item, please contact us within 7 days of delivery at support@journeybeyondgaming.com.

Please include:

• Your order number
• Photos of the shipping package
• Photos of the damaged or incorrect product
• A description of the issue

Please keep the product and all packaging materials until the issue has been reviewed.

Non-TCG Merchandise

Eligible non-TCG merchandise may be returned within 30 days of delivery if it is unused, unopened, and in its original packaging.

Please contact us at support@journeybeyondgaming.com before returning an item. Items returned without prior authorization may not be accepted.

Return shipping costs are the responsibility of the customer unless the return is due to an error by Journey Beyond Gaming.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

Cancellation or modification requests are not guaranteed. Once an order has been processed for shipment or shipped, it can no longer be canceled.

Refunds

If a return or refund is approved, the refund will be issued to the original payment method. After the refund is issued, please allow up to 10 business days for your bank or credit card provider to process and post the refund.

Questions

For questions regarding returns, refunds, damaged items, or order issues, please contact us at support@journeybeyondgaming.com